Terms of Service

Effective July 11, 2026 · LiveBrand.ai is a product of AvatarAgency, Los Angeles, California.

Welcome to LiveBrand.ai ("LiveBrand," "we," "us"). These Terms of Service ("Terms") govern your use of the livebrand.ai website, the LiveBrand platform, and any avatar pages, widgets, or applications we operate or host (together, the "Service"). By using the Service — browsing the site, talking with an avatar, joining the waiting list, or subscribing as a client — you agree to these Terms. If you do not agree, please do not use the Service.

1. AI Disclosure — you are talking to AI

AI can make mistakes. Avatar responses are generated automatically and may be inaccurate or incomplete. Verify important information independently before relying on it.

2. What the Service is

LiveBrand lets professionals and brands ("clients") create an interactive AI avatar — either a Branded Avatar (a generated spokesperson) or a Digital Twin (built from the client's own photo and voice recording, with their explicit consent) — and deploy it on a hosted page or their own website to answer visitor questions, capture leads, and optionally sell visitor subscriptions. Some features described on the site may be in preview or "coming soon"; pre-release features are provided as-is and may change before launch.

3. Eligibility and accounts

• You must be at least 13 to use the Service and at least 18 (or the age of majority where you live) to open a client account or subscribe.
• You agree to provide accurate information and keep your account credentials secure. You are responsible for activity under your account.

4. Visitor conversations, previews, and leads

• Anonymous previews and conversation time are limited (limits are shown in the widget) and may change. Conversation minutes are metered.
• If you share contact details with an avatar — your name, email, or phone — you consent to that information being delivered to the business the avatar represents (and to us as the platform) so they can respond to you. See our Privacy Policy.
• Registration information you submit is used as described in the Privacy Policy.

5. Client plans, free trial, and billing

• Plans. Paid plans, pricing, and included features are listed on our pricing page. Annual plans are billed up front for the year.
• Free Trial — automatic conversion. The Free Trial is $0 for 7 days. Unless you cancel during the trial, it automatically continues as a Starter subscription at $49 per month (monthly billing rate). Cancel during the trial and you pay nothing. We aim to send a reminder before your trial converts.
• Cancellation. You may cancel anytime, and cancellation will be at least as easy as signing up — from your dashboard once available, or by emailing [email protected] from your account email. Cancellation takes effect at the end of the current billing period.
• 30-day money-back guarantee. If you are unsatisfied with your first paid subscription, request a refund within 30 days of your first charge and we will refund that charge in full to your original payment method. The guarantee applies once per client and does not cover subsequent renewals, add-on usage already consumed, or abuse of the policy.
• Introductory pricing. Your rate is locked for your current billing term; any price change takes effect at renewal with at least 30 days' notice.
• Payments are processed by Stripe. We never see or store your full card details.

6. Conversation minutes and overage

Each plan includes a monthly pool of conversation minutes across the client's avatars: Starter 300 minutes · Pro 750 minutes · Agency 2,000 minutes (the Free Trial includes 5 minutes per day). Unused minutes do not roll over. Your dashboard shows usage in real time, and we notify you as you approach your pool (at approximately 80% and 100%).

We never silently bill overage. When a pool is exhausted, the client chooses: purchase additional minutes at $0.15 per minute, upgrade to a higher tier, or let the avatar pause conversations until the pool resets at the next billing cycle. Overage charges apply only with the client's prior agreement. Minute pools and overage pricing may be adjusted with at least 30 days' notice, effective at your next renewal.

7. Digital Twin consent, verification, and revocation

• You may only clone yourself. Digital Twins are created solely of the account holder, with their explicit, signed authorization collected at intake. We verify identity for twin orders and refuse third-party likenesses. Creating or attempting to create an avatar of any other real person is prohibited and grounds for immediate termination.
• Your likeness stays yours. You grant LiveBrand (and the infrastructure providers we use to operate the Service) a license to host and process your photo, voice, and derived avatar models solely to provide the Service to you.
• Revocation. You may revoke consent for your Digital Twin at any time by emailing [email protected]. We will take the twin offline within 72 hours of a verified request, and destroy the source media and derived avatar models per the retention schedule in our Privacy Policy. Billing records, and conversation records belonging to your account, survive per that policy.

8. Acceptable use

You agree not to use the Service to:

• impersonate any real person other than yourself, or create an avatar of anyone without the verified consent described above;
• provide regulated professional advice (legal, medical, financial/investment, or similar) through an avatar in a way that violates applicable law or professional rules;
• deceive, defraud, harass, or exploit anyone, or target minors;
• upload content you do not have rights to, or content that is unlawful;
• probe, overload, or reverse-engineer the Service or its AI infrastructure.

We may suspend or remove avatars and accounts that violate these rules, and we operate a takedown process for likeness complaints: report suspected impersonation to [email protected].

9. Your content and intellectual property

• Clients own their persona. Your likeness, voice, knowledge-base materials, and brand content remain yours. You grant us the license needed to operate your avatar and pages.
• We own the platform. LiveBrand and AvatarAgency own the Service, its software, templates, pipelines, and designs. No rights are granted except as stated here.
• You warrant that content you provide is yours (or licensed to you) and that factual claims you ask your avatar to make are accurate.

10. Visitor subscriptions and revenue share

Clients may offer paid visitor subscriptions on their avatar pages. Clients keep their visitor-subscription revenue minus the platform share for their tier (currently 10% Starter, 7% Pro, 5% Agency). Collection mechanics are described in the dashboard and may use our payment infrastructure.

11. Disclaimers

• Avatar output is generated by AI and is not professional advice. Nothing an avatar says creates an attorney-client, doctor-patient, fiduciary, or advisory relationship.
• The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

12. Limitation of liability and indemnity

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits. Our total liability arising out of the Service is capped at the amounts you paid us in the 12 months before the claim (or $100 if you have paid nothing). You agree to indemnify us against third-party claims arising from your content, your breach of these Terms, or your violation of law — including claims that content you supplied infringes someone's rights. We agree to handle claims that the platform itself infringes third-party IP.

13. Termination and data export

You can close your account anytime. We may suspend or terminate accounts for breach of these Terms with notice where practicable. On termination, your pages and avatars go offline; you may request an export of your leads and transcripts within 30 days, after which data is deleted per the Privacy Policy retention schedule.

14. Changes, governing law, contact

We may update these Terms; material changes will be posted here with a new effective date, and continued use after changes means acceptance. These Terms are governed by the laws of the State of California, and disputes will be resolved in the state or federal courts of Los Angeles County, California. Questions: [email protected].